Students examine how different business strategies require different processes, and how different capabilities allow and support different strategies to gain competitive advantage. A process view of operations is used to analyze key dimensions such as capacity management, cycle time management, supply chain, role of technology, logistics management, and quality management. Finally, students connect to recent developments such as lean or world-class manufacturing, just-in-time operations, time-based competition, and business re-engineering. Case based. Prerequisite: BUSI 521