Azusa Pacific University takes very seriously complaints and concerns regarding the institution.
If you have a complaint regarding Azusa Pacific University, the university has established a grievance process for graduate students (“Graduate Student Grievance and Appeal Procedures”) that you may find in the Graduate Catalog, and a grievance process for undergraduate students (“Undergraduate Grievance Policy”) in the Undergraduate Catalog and the Student Handbook. Various student handbooks issued by schools or departments and various policies (e.g., Academic Integrity; Grade Change) may also define the steps you can take to grieve or appeal decisions made by university officials.
If you have a complaint not addressed by one of the grievance processes identified above, or if you have questions regarding the proper process for addressing your complaint, you may contact:
- the Office of Student Life at (626) 815-2067 or firstname.lastname@example.org
- the director of Graduate and Professional Affairs at (626) 815-4602 or email@example.com
- the Office of the General Counsel at (626) 387-5763 or firstname.lastname@example.org
These contacts will provide guidance on the campus process for addressing your particular issue.
If you believe that your complaint warrants further attention after you have exhausted all the steps and appeals outlined by the dean of students or by the Office of the General Counsel, you may present your complaint to the Western Association of Schools and Colleges (WASC) at wascsenior.org/comments if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. WASC is the agency that accredits Azusa Pacific University’s academic program.
If you believe that your complaint continues to warrant further consideration after exhausting the review of either WASC or administrators at Azusa Pacific University, you may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, bppe.ca.gov, (916) 431-6924 (phone), and (916) 263-1897 (fax).
The following link provides students and prospective students with contact information for filing complaints with state officials or agencies that would handle any student complaints outside of California: sheeo.org/stateauth/Complaint%20Process%20Links.pdf
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints. Azusa Pacific University has provided this disclosure in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Office of the General Counsel at Azusa Pacific University, 901 E. Alosta Ave., Azusa, CA 91702.