Policies

  • It is the student’s responsibility to clear all holds on his or her account before submitting a transcript request. An outstanding financial balance or a loan exit interview hold will delay or prevent a request from being processed. Accounts that have a past due notice on a Perkins/NDSL loan require a release from the Perkins loan officer.
  • If you have questions regarding a financial hold preventing the processing of your transcript, please contact the Graduate and Professional Center at (626) 815-4570.
  • Processing time is the time it takes our office to prepare your transcript. This does not include mailing time.
  • We cannot guarantee your transcript’s arrival or the time it will take to reach its destination once it has left our campus.
  • If you request your transcript(s) for pick-up, a representative will call you at the phone number listed on the request form as soon as they are available.
  • For security purposes, we do not fax out transcripts. We issue official transcripts only.
  • We do not hold requests for ungraded courses. It is the student’s responsibility to verify that grades/degrees are posted and accurate when requesting transcripts. Grades can be checked through the Student Center at home.apu.edu.
  • Transcripts issued to the student will be stamped with “Issued to Student.”
  • All undergraduate, graduate, and doctoral coursework will show on a student’s APU transcript, including transfer credit. For example, we cannot create a transcript for only graduate work or a transcript that does not show a certain semester.
  • Every transcript is checked for accuracy. It is the student’s responsibility to direct concerns and discrepancies to the Graduate and Professional Center Registrar within 90 days of the transcript request.