Frequently Asked Questions (FAQ)

How do I put in a work order?
Where do new students live?
Do male and female students live together?
What phone/data access is available in the living areas?
What should my student bring with him/her for living in campus-provided housing?
When will I find out where I am assigned and who my roommate(s) will be?
How many roommates will I have?
When can I move in?
Where do I go to check in?
What can I do to personalize my room?
What is a loft kit and how can I get one?
How big is my room?
How do I set up utilities?
How can I contact the Office of Housing Services if I have more questions?
What is the difference between Housing Services and Residence Life?

How do I put in a work order?
Any maintenance or furniture work orders can be submitted via Cougars’ Den under Facilities Management Work Order System. In the event that the network is down, call the work order line at Ext. 3527.

Where do new students live?
Incoming freshmen live in one of our four residence halls.
Incoming transfers may be assigned to any of our residence halls or on-campus apartment complexes.

Do male and female students live together?
Smith Hall is the men's residence hall. Adams Hall is the women's residence hall. Engstrom and Trinity Halls are co-ed, with single-gender floors. Only students of the same gender can live in an on-campus apartment together.

What phone/data access is available in the living areas?
In the dorms, each student room is equipped with two wired Ethernet ports for high-speed access to the campus network. In addition, each of our dorms provides high-speed wireless access to the campus network throughout the building. Each dorm room is also equipped with one phone jack that provides local calling access. Students may establish individual voicemail accounts through Information and Media Technology (IMT). For more information regarding IMT, visit their site at http://reznet.apu.edu.

All of our apartment areas provide high-speed wireless network access to the campus network. University Park is currently the only apartment area that provides wired access. When renovations to the Shire Modulars are complete in 2004, this area will provide wired access as well. Apartment areas are equipped with phone lines and students are required to establish their own telephone service accounts with the local provider. (See Setting Up Utilities.)

What should my student bring with him/her for living in campus-provided housing?
The university provides beds, dressers, desks, and chairs for each student. Anything else the student would like to have, he or she must bring.

Here are some specific things to remember:

Bring bed linens for extra-long beds. Most of the beds in the student housing areas are extra-long and will also fit the shorter beds.
Bring a telephone. The university does not provide telephones.
Bring a surge-protected power bar. Fire codes prohibit the use of extension cords of any kind in the living areas. Only power bars with surge protectors are allowed.

What not to bring: (For a more complete list, see Policies and Procedures at the Office of Housing Services website.)

Pets (other than fish)
Cooking appliances (Appliances with open flames or exposed cooking elements are not allowed.)
2.4 phones and other wireless devices noted in the Housing Policies and Procedures (While these are the latest and greatest in phone technology, they operate on the same frequency as the campus wireless network. Using of one of these phones will disrupt network access for many students.)

We recommend that you contact your future roommates to coordinate bringing items like a TV, stereo, large chairs, couches, etc.

When will I find out where I am assigned and who my roommate(s) will be?
We typically send out room assignments during the month of June. When you receive your room assignment, it will include the name and contact information for your roommate(s).

How many roommates will I have?
If you live in one of our dorms, you will have one roommate.

All of our one-bedroom apartments house three students. Most of our two-bedroom apartments house four students. However, some of the mods house up to five students.

When can I move in?
The official check-in day for fall is typically Labor Day weekend, but make sure you look at the printed material when you receive your housing assignment. This is also the day that New Student Orientation begins. We strongly recommend that you arrive on campus on Saturday morning and move into your housing assignment at that time.

Some students are required to move in early because they are involved with an athletic team, music group, or other activity that requires early arrival. If you are involved with one of those groups, you will receive information about your arrival date from your coach, director, or the coordinator of the activity with which you are involved.

Where do I go to check in?
If you arrive during Labor Day weekend, you will check into your housing assignment at the Felix Event Center as part of the orientation process. Please review the printed material sent with your housing assignment for more detailed instructions.

If you arrive on any other day, you will go to the Office of Housing Services for check in. During regular business hours, and on some weekends, there will be staff in the office to assist you with the process. If the office is not staffed when you arrive, instructions will be posted on the office door as to what you should do.

The Office of Housing Services is located on East Campus, directly behind Smith Hall.

What can I do to personalize my room?
We encourage students to decorate and personalize their rooms. Items may be hung on the walls using small wire brads (little nails) – holes must be easily repaired with spackle. Poster tape is discouraged because of the damage it does to the paint on the walls. Carpet may be laid in dorm rooms, as long as it is not affixed to the floor.

Rooms may not be painted, nor may the facility be modified in any way. This includes putting up shelves that are screwed to the wall, changing light fixtures or switches, drilling holes in desks or cutting the bottom off of your door (all of which have been tried in the past). Nothing may be hung from the ceiling.

What is a loft kit and how can I get one?
Students may request to have their bed lofted by housing staff using an APU loft-kit. A loft kit allows you to raise a bed in order to create a workspace underneath. Due to the high demand, loft kits are rented out to students for $75 per year. For detailed instructions on how to rent a loft kit, review the printed material sent with your housing assignment.

How big is my room?
Layouts and dimensions of typical rooms in all living areas can be found at www.apu.edu/housing/livingareas/.

How do I set up utilities?
Visit the Setting up Utilities page for more information.

How can I contact the Office of Housing Services if I have more questions?
Email Address: housing@apu.edu
Phone: (626) 812-3056

What is the difference between Housing Services and Residence Life?
To find out about the questions below, follow this link to the Residence Life website.

What is an RA?
What is an RD?
Do you have a curfew?
What supervision do you have in the living areas?
What are the rules in the living areas?