Student Resources and FAQs

Any maintenance or furniture work orders can be submitted via home.apu.edu. In the left-hand navigation menu, scroll down and click on Campus Work Order.

If your request is an emergency, such as plumbing or electrical issues, gas smell, smoke, or fire, call the work order desk at (626) 812-3002, Monday-Friday, 8 a.m.-4:30 p.m.

For after-hours emergencies, contact the Department of Campus Safety at (626) 815-5000.

Adams Hall is an all-women residence hall. Engstrom and Trinity halls are coed, with single-sex floors and wings. Students and guests are not allowed to live with or engage in overnight stays with members of the opposite sex in the same living arrangements on or off campus. Exceptions to this policy (e.g., married students living off campus, students living in their parents’ home) may be approved on a case-by-case basis.

Every student in campus housing is provided with a bed, mattress, desk, chair, and set of drawers. Depending upon the living area, the set of drawers may be built-in or free-standing. It is important to note that most of the university’s beds are 36 x 80 inches long (twin XL). We recommend that you bring twin extra-long bedding.

We typically send out initial room assignments during the month of July for fall semester and over Christmas break for spring semester. When you receive your room assignment, it will include the name and contact information for your roommate(s).

If you live in one of our residence halls, you will most likely have one other roommate. Private rooms are offered on a limited basis, and tripled rooms may be required in years where enrollment is higher than expected.

All of our one-bedroom apartments house two students. All of our two-bedroom apartments house four students.

Roommate groups who lose a roommate before or in the middle of a term may receive a new roommate at any time. Assignments are based on current university need. The university endeavors to give at least 48 hours’ notice to all parties, but that is not always possible, for various reasons. Students cannot refuse a roommate in order to keep their unit under its standard capacity.

Make sure you look at the official information when you receive your housing assignment. This is also the day that Welcome Weekend begins.

Some students are required to move in early because they are involved with an athletic team, music group, or other activity that requires early arrival. If you are involved with one of those groups, you will receive information about your arrival date from your coach, director, or the coordinator of the activity with which you are involved.

Check-in for undergraduate and graduate students happens in the Office of Residence Life, located in the Engstrom Hall lounge. Review the official information sent with your housing assignment for more detailed information about check-in times.

Removable adhesive putty and other temporary mounting products may be used for decorating as long as no damage results from use. Any damage to walls, doors, or room surfaces will result in a charge and must be repaired by facilities management; students should not try to make repairs themselves.

Rooms may not be painted, nor may the facility be modified in any way. This includes putting up shelves that are screwed to the wall, changing light fixtures or switches, drilling holes in desks or cutting the bottom off your door (all of which have been tried in the past). Nothing may be hung from the ceiling.

Layouts and dimensions of typical rooms in all living areas can be found in the Living Areas section of this site.

No. Beginning in 2022-23, students will no longer have to set up, shut off, and coordinate utilities payments with their roommates. Utilities costs are now rolled into the posted in the 2024-25 Housing Rate Sheet (PDF).

Email: [email protected]
Phone: (626) 812-3056

Although we encourage all students to return home for breaks, APU appreciates that some students may need to remain in the area for various reasons. Therefore, all of our living areas will remain open during university breaks. Students who wish to stay for winter break will be required to register in order to remain on campus. All university policies will remain in effect during breaks (i.e. visitation hours). In addition, campus services will be limited during breaks. For example, campus dining venues may be limited or closed completely during winter break.

Campus housing at APU is reserved for undergraduate students enrolled in at least 7 course units. Freshmen and sophomores are required to live in campus housing. See our housing policies for more information on eligibility and the residency requirement. APU also offers campus housing to graduate students on a limited basis. View the Graduate Campus Housing Program (PDF) for more information.

Students who get locked out of their room and need assistance should first call the “RA On-call” number. RA On-call numbers are posted in the common areas for each living area. RAs will make every effort to assist, but they may have limited availability during the day.

If you are unable to reach an RA, you can do one of two things.

• During office hours, drop by the office of Residence Life in Engstrom Hall to obtain a “loaner key” to let yourself into your room/apartment. Residence Life is not open from 12-1pm for lunch and Mondays and Wednesdays from 10-11am. Loaner keys must be returned to the office immediately after use. Loaner keys not returned within one hour of receipt will incur a $25 fine. Keys not returned by the following day will have the locks changed ($60 for residence halls, $120 for apartments). 

 OR

•  Contact Campus Safety for assistance at (626) 815-5000 or visit them in their office in Smith Hall.

1. What is my relationship with God?
2. How would I describe myself?
3. How do I feel about being away from home?
4. Feelings about drugs, drinking, dating?
5. What is my mood most of the time?
6. When do I prefer to be left alone?
7. What annoys me? What makes me happy?

While our office encourages students to pursue mediation to resolve conflict amongst roommates, we recognize that sometimes situations may not always be reconciled. In any roommate conflict situation, our Residence Life team will recommend that students pursue resolution by doing the following before obtaining a room change:

1. First, have a conversation with your roommate(s) to try resolving conflict(s). Reference your roommate agreement if you have one, seek to find compromise, and establish healthy communication to try and find a resolution.
2. If your conversation(s) with your roommate(s) are unsuccessful in resolving conflict, we encourage students to then reach out to their RA. RA's are trained in conflict mediation and, as such, are equipped to help students navigate various conflicts among each other. Your RA will schedule a time for all parties to sit down and discuss what has been going and what potential next steps could be.
3. At this point in time, if conflict is still present, it is recommended that you reach out to your Area Director either to have another meeting or to begin working on a room change. Please submit a Room Change Request to start the dialogue with your Area Director. Submitting a Room Change Request does not guarantee a room change will occur.

It should be noted that in some situations, a mediation may not be pursued and your Area Director may work to initiate a room change. This is done at the Area Director's discretion.

If your Area Director ultimately initiates a room change for you, know that no specific spaces, room types, or living areas can be promised. At this point in time, the Area Director will reassign you to what is most appropriate and what is available. For example: it is possible that you may move from an apartment space to a residence hall space if that is all that is available.

Any living area maintenance concerns, including furniture, should be reported through the Facilities Management work order system, which can be accessed at home.apu.edu—in the main menu on the left, click on My Resources, then General, then scroll down to Self Service/Campus Stuff, click on Campus Work Order, and follow the directions from there. If the work order system is down, calls will be accepted at (626) 812-3002. If there is a bug, flea, or roach problem, it must be reported to Facilities Management immediately. Facilities Management staff have the right to enter students’ rooms/units to perform maintenance work.

Students (and their visitors/guests) who bring a car on campus must follow the requirements of the APU Vehicle Code. The Department of Campus Safety issues parking permits (including for Alosta Place) and living area gate clickers. Bicycles must be registered with Campus Safety. Bicycles should be stored and locked in outside racks or stored in residents’ rooms/units. Bicycles may not be stored in stairwells, entryways, or other fire exits. The university cannot accept responsibility for the safekeeping of bicycles.

Information Technology (IT) manages wired and wireless network/Internet access in campus living areas. Questions can be addressed to the IT Support Center at [email protected] or (626) 815-5050. There are several types of wireless devices that operate at a frequency which conflicts with the APU wireless network. Use of these wireless devices is strictly prohibited in all living areas. Failure to comply with this restriction will result in removal of the device from the living area and subject the residents to possible disciplinary action. See the IT website for a list of devices that are prohibited in the living areas.

All vending machines, washers, and dryers in the living areas are managed by Event Services. Inoperable machines should be reported per the instructions posted at the machines. Requests for refunds of money lost in the machines should be directed to Event Services.

Mail service is not provided to individual living areas. Mail Services assigns each student a mailbox for the entire time he/she is enrolled at APU.

Students who participate in study away programs are encouraged to live in campus housing when they return. Students who study away have the same opportunities as all students to secure campus housing upon their return.

Residence Life can provide students with a verified record of their housing history. Any forms or verification requests from any other person or party should be directed to the Student Services Center.