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New Training Videos Available!

Posted: October 16, 2012

The Office of Workplace Learning in Human Resources offers a variety of training videos. We invite all staff and faculty to take advantage of these video resources to enhance your professional development and growth.  Training videos may be checked out for 2 weeks at a time.  If interested, please contact Esther Attebery, Manager of Workplace Learning & Retention - eattebery@apu.edu (Ext. 4533).

VIDEO TITLES

Professional E-mail Etiquette

The Power of Positive Discipline

The Well-Managed Meeting 

Essential Telephone Skills

The Service Mentality

Delivering Feedback

Celebrating Differences (Franklin Covey)

Communicating for Results

Communicating Non-Defensively

Communicating With Customers

Communication: The Nonverbal Agenda

Curing Negativity - The Attitude Virus

Dealing With Conflict & Confrontation

Discipline Without Punishment

Documenting Discipline II

How to Delegate Work and Ensure It Gets Done Right

How to Give and Receive Criticism

How to Give Exceptional Customer Service

How to Handle Difficult People (6 audio discs available to check out 2 at a time)

How to Juggle Multiple Priorities

Listening: The Key to Productivity

Managing Change & Dismantling Barriers for Better Team and Organizational Performance (Franklin Covey)

Managing Diversity

Mentoring & Coaching for Effective Leadership (Franklin Covey)

Negaholics: How to Handle Negativity in the Workplace

Overcoming Roadblocks to Effective Communication (Franklin Covey)

Practical Coaching Skills

Safety - Assessing Risks of Toxic Chemicals

Safety - Mammalian Cell Culture Hazards

Safety - Radionuclide Hazards; Chemical Hazards; Emergency Response

Safety - Centrifugation Hazards; Chemical Storage Hazards; Glassware Washing Hazards

Seven Keys to Reaching Your Full Potential

Solving People Problems on the Job

Strategies for Change

Team Building

The Unorganized Manager

Think Like the Customer, Act Like the Owner

Unleashing Potential in People (Franklin Covey)

You are the Organization: Every Employee's Public Relations Role