New Training Videos Available!
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The Office of Workplace Learning in Human Resources offers a variety of training videos. We invite all staff and faculty to take advantage of these video resources to enhance your professional development and growth. Training videos may be checked out for 2 weeks at a time. If interested, please contact Esther Attebery, Manager of Workplace Learning & Retention - eattebery@apu.edu (Ext. 4533).
VIDEO TITLES
Professional E-mail Etiquette
The Power of Positive Discipline
The Well-Managed Meeting
Essential Telephone Skills
The Service Mentality
Delivering Feedback
Celebrating Differences (Franklin Covey)
Communicating for Results
Communicating Non-Defensively
Communicating With Customers
Communication: The Nonverbal Agenda
Curing Negativity - The Attitude Virus
Dealing With Conflict & Confrontation
Discipline Without Punishment
Documenting Discipline II
How to Delegate Work and Ensure It Gets Done Right
How to Give and Receive Criticism
How to Give Exceptional Customer Service
How to Handle Difficult People (6 audio discs available to check out 2 at a time)
How to Juggle Multiple Priorities
Listening: The Key to Productivity
Managing Change & Dismantling Barriers for Better Team and Organizational Performance (Franklin Covey)
Managing Diversity
Mentoring & Coaching for Effective Leadership (Franklin Covey)
Negaholics: How to Handle Negativity in the Workplace
Overcoming Roadblocks to Effective Communication (Franklin Covey)
Practical Coaching Skills
Safety - Assessing Risks of Toxic Chemicals
Safety - Mammalian Cell Culture Hazards
Safety - Radionuclide Hazards; Chemical Hazards; Emergency Response
Safety - Centrifugation Hazards; Chemical Storage Hazards; Glassware Washing Hazards
Seven Keys to Reaching Your Full Potential
Solving People Problems on the Job
Strategies for Change
Team Building
The Unorganized Manager
Think Like the Customer, Act Like the Owner
Unleashing Potential in People (Franklin Covey)
You are the Organization: Every Employee's Public Relations Role
