Office of Human Resources

This individual serves as the Director of Customer Services and Network Operations departments providing management and leadership for all aspects of the Information Technology infrastructure including the following teams: • Student Services • Support Desk • Computer Technicians • Network Administration • Telecommunications • Server Administration This position is the “customer interface” for the IMT group for all existing IMT supported hardware, software applications and customer support and must perform the following: • To lead a team of IT professionals and manage the daily operational activities of the services and resources required to provide excellent service for IMT customers • To collaborate with other members of the Information and Media Technology group in providing a stable, reliable, supportable and sustainable IT infrastructure. • To liaise, set direction, and maintain customer service levels for all IMT customers; Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service internally to IMT staff and externally to IMT customers

A degree in computer science or a related computer discipline.

A minimum of 5-7 years experience working in the computer industry in a supervision/management role. An excellent knowledge of customer relations is essential with knowledge of the following required: • Microsoft 2003, MS SQL Server, Linux • Hands-on experience implementing and administrating network devices, setting and maintaining policies and rights/security within a Windows Server 2000/2003 environment: • Firewalls, network security devices, intrusion detection devices • Cisco Access Points, routers, switches, VPN • HP Blade Center platform • Windows Server 2000/2003 Active Directory • Symantec Back-Up Exec software and related backup tape drive • Desktop and laptop installation and problem resolution in a Windows XP and Apple OS environment • LAN systems management • Project management

This person will be required to liaise with IMT’s customers and external suppliers at all levels, in the appropriate manner. This person will also be required to work closely with other IMT staff to assist them with project management, budgets and strategic plans, therefore this person requires excellent communication and team building skills, and working with other team members in a co-operative and trusting manner.This person must also be able to communicate complex technical details in a clear and concise manner to both technical and non-technical staff. These details may take the form of written and/or oral communications.

Full-time position. Excellent benefits. Salary will be determined based upon experience and qualifications.