Frequently Asked Questions
Model Selection and Cost
What does the program cost?
In 2010, the Apple Macbook Pro was $670 per semester; the HP Notebook was $450 per semester. The 2011 prices are coming soon!
What accessories, services, and software are included?
All laptop packages include:
- Standard manufacturer-issued accessories (AC adapter, telephone cable, etc.)
All members receive full technical support on campus. If an issue cannot be resolved within 30 minutes, or if hardware repairs are required, a loaner laptop will be issued to the student for the interim period until the laptop is repaired.
- Can I still sign up if I will be attending APU for less than four years? (e.g., transfer students, advanced degree placement students, and students entering with sophomore standing)
Students attending APU for one year can lease a refurbished laptop for one year. The laptop can either be returned or purchased after one year.
Students attending APU for two years (i.e., those entering as juniors) can sign up for a single two-year lease.
Students attending APU for three years can lease a refurbished laptop for one year and then lease a new laptop for the following two years. The second leased laptop is theirs to keep upon graduation. However, there are a limited number of refurbished laptops available each semester. Interested students should submit reservation forms as early as possible.
What happens after two years?
Although the Laptop Program is designed to last all four years, students must choose one of the following options at the conclusion of the second year:
Students are encouraged to re-enroll for the following two years. A brand new model of laptop is issued and the old one returned. Students may select any new model of their choosing. After the full four years, the second laptop is theirs to keep free of charge. After two years any university software will be removed.
If you no longer wish to continue in the program, simply return the laptop at the end of the lease, or purchase the laptop to keep it. Purchase prices vary each semester, depending on the market value and model. After two years any university software will be removed.
- What happens after four years?
If the student has been involved in the Laptop Program for all four years, the laptop is awarded to him or her at the end of the lease with no cost. After four years any university software will be removed.
- What happens if I leave APU?
Students and parents are urged to consider the Laptop Program commitment carefully. It is a contractual agreement—if the student leaves APU for any reason, he/she will be charged an early termination fee.
- If I want out of my lease before the end of the second year, what should I do?
You have two options:
- Purchase the laptop at current market value and keep it.
- Return the laptop. We will attempt to have the lease assumed by another student, but this occurs on a rare basis and is not always possible. If no one else assumes your lease, you will need to pay the early termination fee.
- Can I buyout my laptop?
Yes. Laptops can be purchased at any time during the lease. The purchase price varies each month depending on the market value and model of laptop. However, for most students, purchasing the laptop is only a worthwhile decision at the end of the lease. Software has to be removed before the laptop becomes the student's.
- When and where do I pick up my laptop package?
Distribution occurs during New Student Orientation each September. Students will also need to attend a Laptop Program orientation session once they receive their computer. Further information about this will be provided in August.
- How will I be billed?
At the beginning of each semester, a charge is automatically placed on the student account. This enables students to pay for their lease using financial aid (scholarships, grants, and loans).
Warranty and Insurance
- What is covered by the warranty?
Defective components are covered by the warranty. However, if it is found that the equipment was damaged by the user (e.g., dropped, liquid spilled on it, etc.), the student will be charged for the repairs.
Certain parts—namely laptop batteries—are not covered by warranty, or are sometimes covered for only one year.
- What are the details of the insurance policy?
The insurance policy covers all damages and theft within the U.S. after a $1,000 deductible. Therefore, the student is responsible for all non-warranty repairs up to $1,000. In case of theft, paying the $1,000 deductible will buy a replacement laptop. For those who desire greater protection, we recommend looking into an independent insurance company; many offer extremely affordable insurance specifically for laptop computers.
For more information about accidental damage coverage, read the Accidental Damage Service Definition and Limitations below.
- My laptop is lost or was stolen. What should I do?
- If it was stolen on campus, file a Campus Safety report within 24 hours. If necessary, Campus Safety will file a report with the Azusa Police Department. If it was stolen from an off-campus location, file a report with local authorities.
- Once a report has been filed, submit a copy of the Campus Safety report and/or police report to IMT within 48 hours of the incident.
- What is the Accidental Damage Service Definition and Limitations?
The Customer receives protection against accidental damage to the supported hardware products part of this service.
Accidental Damage is defined as physical damage to a Product caused by or resulting from a fortuitous incident. Covered perils include fire, non-intentional liquid spills in or on the unit, drops, falls, collisions, and electrical surge. This includes damaged or broken LCD, or broken parts.
Accidental Damage does NOT cover theft, loss, normal wear, consumables, and intentional acts of damage or exclusions as detailed in the Service Limitations section below.
Major parts replacement as detailed in the Service Limitations section below is limited to one each year per year.
The unit may have to be repaired at the manufacture location, as not all replacement parts may be available locally.
The service may be performed at an IMT designated repair facility by a laptop service professional or other authorized representative.
At the Laptop Program’s discretion, service will be provided using remote diagnosis and support or other service delivery methods, or a combination of remote diagnosis and support and service delivered at an IMT designated repair center. Other service delivery methods may include the shipment of parts specified as customer replaceable, like a floppy drive or AC adapter. The Laptop Program will determine the appropriate delivery method required.
Assistance such as the following, but not limited to, is excluded from service:
- Troubleshooting for interconnectivity or compatibility problems
- Services required due to failure of the customer to take action previously advised by the manufacturer
- Damage caused by failure to provide the manufacturer’s recommended maintenance or operating specifications
- Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair equipment, or use of damaged or defective media
- Data; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; and gradual deterioration
- Error in design, construction, machine programming, or instructions to the machine
- Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act
- Geographic coverage may vary
- Which models have Accidental Damage Service coverage?
All models within the Laptop Program have coverage.