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Software Standards

1. IMT Support of Software Applications:

Information and Media Technology (IMT) provides various levels of support and training for software applications depending on the needs of the user. Software applications are not limited to software installed on client computers, servers, or presented to users as web based applications. Below are definitions of support provided by IMT.
  1. Training will be provided for standard software packages and specialized application packages.
    • Entry level use of the administrative systems – IFAS7i – as required.
    • Expert uses of IFAS as required on an as-needed basis arranged through IMT and department collaboration
  2. Approved discipline/department specific software and hardware:
    • IMT will attempt to maintain a published list of discipline/department-specific software packages.
    • The user or department can install any software that manufacturer’s state will work with institutional published standards concerning current operating system and network protocols. Any support for such products need to be independent of IMT.
    • If the user or department installs software and/or hardware, and it interferes with the computer’s operation and institutional support is required, IMT will remove the non-standard products and return the system to its original state. During this refresh to a standard level of performance, IMT will concentrate on preventing any loss of personal data, but no guarantees can be made.
Tier Definitions:
  • Tier 1 – Enterprise-wide, standard software application packages for institutionally owned computers
    This is the basic or “standard image” installed on all computers regardless of location and discipline. Software applications provided in this tier are:
    • Budgeted and purchased by IMT for the entire organization – site license
    • Maintenance and support is budgeted and paid for by IMT
    • Installed by IMT, or through self-install process
    • Maintained and support by IMT through Support Desk response and technical support service
    • Training provided by IMT training coordinator
  • Tier 2 – Enterprise-wide software applications that are supported like Tier 1 software applications, but are not included in the “standard image” and are not installed on all computers.
    • Budgeted and purchased by IMT for the specific individuals requiring the software application – site license
    • Maintenance and support is budgeted and paid for by IMT
    • Installed by IMT, or through self-install process
    • Maintained and support by IMT through Support Desk response and technical support service with the assistance of departments with function expertise (e.g., CDD, Transit, SureCode, Scribe, PAL, Treq, etc.)
    • Training provided through IMT Training Coordinator or through department functional experts
  • Tier 3 – Specialized software applications required by department or task
    • Budgeted by department
    • Purchased through IMT
    • Installed by IMT
    • Maintained and supported by department
    • Training coordinated through IMT training coordinator or by department
  • Tier 4 – Approved discipline/department-specific, classroom and lab software applications
    • Budgeted by the department
    • Purchased through IMT
    • Installed by the department or by IMT
    • Maintained and supported by the user department or IMT
    • Training provided by department

2. Software Standards:

The following software standards are intended to be used in conjunction with the Academic Technology Responsibility Position Paper.

Tier 1. Standard packages for institutionally owned computers:
  • Microsoft Office XP/2003
    • Word, Excel, PowerPoint
  • Microsoft Office 2004 - Apple
  • Microsoft Outlook XP/2003
  • Entourage 2004 (Apple)
  • Acrobat Reader
  • Insight
  • Internet Explorer (PC)
  • Firefox – (PC and Apple)
  • Safari – (Apple)
  • Norton AntiVirus
  • FileZilla – FTP Utility (PC)
  • Fetch (Apple)
Tier 2. Enterprise-wide software application packages installed on selected computers:
  • EndNote
    • Faculty training and support through Faculty Development
    • Student training and support through faculty member requiring application
  • FileMaker Pro technical (support and training not provided by Support Desk)
  • Micrograde
  • Microsoft Access
  • Microsoft Publisher
  • SPSS (technical support not provided by Support Desk; training coordinated through IMT)
  • CDD
  • Transit
  • SureCode
  • Scribe
  • PAL
  • TreQ
Tier 3. Specialized applications required by task to be performed:
  • Adobe Graphics Packages/PhotoShop
  • Adobe Acrobat 5.0
  • CATME
  • Dreamweaver
  • MATSS
  • Microsoft Project
  • Microsoft Visio
  • Mathmatica
  • OCLC
  • OmniPage Pro
  • Pagemaker or QuarkXPress
  • QSR Nudot
  • QuarkXPress
Tier 4. Approved discipline/department-specific, classroom and lab software applications