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Julia Underwood, Ph.D.

Professor		 Phone: (626) 815-3819
Email: junderwood@apu.edu
Julia Underwood, Ph.D., is a professor in Azusa Pacific University’s School of Business and Management. Underwood’s specialty areas include assessing the impact of feedback and follow-up on customer satisfaction, and identifying and amending failure traits within women. Her industry experience with corporations such as BizBuyer.com and George S. May International enhance her expertise in the areas of the advancement of women in business, customer satisfaction, and organizational effectiveness.

Education

Ph.D. - Organizational Psychology, California School of Professional Psychology, Los Angeles, 1998.
M.S. - Organizational Psychology, California School of Professional Psychology, Los Angeles, 1995.
B.A. - Speech Communications, California State University, Fullerton, 1991.

Expertise

  • Customer Satisfaction
  • Organizational Effectiveness
  • Women in Business

Professional/Scholarly Presentations

Presentations
Christian Business Faculty Association, 2004 Could It Be That Your Success Is Different Than Mine?

Leadership Research Institute    The Ideal Consultant

National Association of Women Business Owners    Optimizing Your Personal Traits to Increase Your Business’ Success   

Professional Involvement and Accomplishments

Associations, Boards, Committees
American Management Association
Organization Development Network
American Society for Training and Development

Office Location

Wilden Hall, East Campus