Common Financial Aid Questions

To help you, we’ve put together a list of common University College financial aid questions and answers. If you do not find the answer you need, please email your question to our support team at

Applying for Financial Aid

What is the FAFSA?

The FAFSA (Free Application for Federal Student Aid) is provided by the federal government and must be completed to apply for federal aid, such as federal grants and loans.

What is the school code for University College?

University College at Azusa Pacific University’s school code is 001117.

I completed a FAFSA before and got student loans. Do I have to submit it again?

Yes. You must complete a new FAFSA for every academic year that you wish to receive loans. The FAFSA form must be completed each year, as soon as January 1, for the academic year you plan to attend and apply for student aid.

If you completed a FAFSA for the current academic year for another school, and you are transferring to University College, please go back to the FAFSA website and add University College at Azusa Pacific University. The school code is 001117.

Will I qualify for financial aid through the FAFSA?

To qualify for financial aid through the FAFSA, you must meet the following criteria:

  • Must be enrolled as a learner at least half-time for each term you are seeking aidCannot be in default on a student loan
  • Cannot be in default on a student loan
  • Cannot have had any drug convictions while receiving federal aid
  • Must be a U.S. citizen or eligible non-citizen
  • For males, must be in compliance with Selective Service registration requirements

What types of financial aid can I get through the FAFSA?

With your FAFSA information, University College is able to offer you a package of Federal Grants, State Grants, and Federal Direct Loans that will be comprised of Stafford Subsidized and Unsubsidized Loans and PLUS Loans.

Why have I been selected for Verification?

The U.S. Department of Education selects learners for validation of information submitted on the FAFSA. You were selected for verification randomly or due to incomplete, contradictory information or due to estimation on the FAFSA.

What is UEH (Unusual Enrollment History)?

The U.S. Department of Education has established regulations to prevent fraud and abuse in the Federal Student Aid programs by identifying student who have unusual enrollment histories. The U.S. Department of Education uses this to select learners who have used federal aid at multiple institutions during the past four academic years to determine if academic credit was earned for the funds that were received.


How do I get started on the loan process?

Fill out your FAFSA at, and complete the Loan Entrance Counseling and the Master Promissory Note at

How does my income affect my loan package?

Your income and financial standing will determine the level of your loan subsidy only if you are in a credential or certificate program that allows you to qualify.

How much in loans will I be offered?

University College awards learners up to their cost of attendance. This includes all tuition costs, plus a small living expense, for each term that you meet eligibility requirements within the academic year. The exact amount of the cost of attendance varies from learner to learner depending on a variety of factors, including academic program and living arrangements.

Why is my awarded loan amount greater than my disbursed loan amount?

Federal Stafford loans are awarded for a gross amount and are disbursed to the university in a net amount after loan origination fees have been deducted.

What are origination fees?

The origination fee is an expense for borrowing a Direct Loan. It is a percentage that is subtracted from each loan disbursed by the Direct Lending Program.

How do I accept or decline my award?

  • University College at Azusa Pacific University has a “passive” acceptance policy. That means we assume you are accepting the full amount of your award unless you tell us otherwise.
  • • If you would like to decline a portion of your award, please email us at and tell us how much you want to accept and how much you want to decline. We will then adjust your award accordingly.

What can I use my refund check for?

Federal Stafford Loans can be used toward educational-related expenses and for those items included in the university’s published cost of attendance, often referred to as the student budget or the COA (cost of attendance). The Free Application for Federal Student Aid (FAFSA) includes a Statement of Educational Purpose, in which the learner certifies that he or she “will use federal and/or state student financial aid only to pay the cost of attending an institution of higher education.

I don’t want to borrow loans for books and living expenses. Can I borrow just enough to pay for tuition?

Yes. Though we may award you in excess of your tuition amount, you do not have to accept the full amount that is awarded to you. During the loan process, you will have the option to specify how much money you want to accept by sending us your request in writing.

How do I defer my old student loans?

Loan deferment is normally an automatic process. University College verifies half-time enrollment for all learners to the National Student Clearinghouse. Your lender or servicer should also check with the Clearinghouse and refrain from collecting on learners who are enrolled at least half-time. If you are attending at least half-time and your lender is still trying to collect from you, please contact your lender to notify them of your status. If they request that you fill out an in-school deferment request form, please contact the Office of the Registrar at (626) 857-2494 or for assistance.

How can I find my outstanding loan and what lenders hold the loans?

The federal government administers the National Student Loan Data System National Student Loan Data System that provides detailed information on the outstanding loans that you have.

How do I apply for a California State Grant?

To apply for the California State Grant, which is called the Cal Grant, you must complete the FAFSA or the California Dream Act Application by March 2 of each year. You must also file a certified grade point average with the California Student Aid Commission. Most schools will file the GPA for most students electronically.

Please visit the California Student Aid Commission website for more information on Cal Grant eligibility.

What is SAP (Satisfactory Academic Progress)?

SAP (Satisfactory Academic Progress) is used to define the successful completion of coursework to maintain eligibility for Federal Student Aid. You will need to make satisfactory academic progress in order to continue to receive federal student aid. If you are not making good grades, completing your classes, or meeting your maximum time frame, you will lose financial aid eligibility.


How will dropping or withdrawing from one or more classes affect my financial aid eligibility?

Dropping or withdrawing from one or more classes can negatively impact your financial aid eligibility as an R2T4 (Return to Title IV) calculation may be required. If you are considering dropping or withdrawing from one or more classes, you are strongly encouraged to contact your success coach or Student Financial Services to identify the impact this decision may have. Unfortunately, we may not be able to tell you exactly what the financial impact will be if you withdraw because we have to wait for our financial aid office run the R2T4 calculation to determine what portion of aid you have earned and what portion will need to be returned.

What is R2T4 (Return to Title IV)?

Title IV is the U.S. Department of Education’s program that handles the federal loans and Pell Grants. The RZT4 is a calculation that was established by the U.S. Department of Education to determine the amount of Federal Student Aid a student has earned as a result of a student’s withdrawal. All students that completely withdraw from University College are subject to the R2T4 calculation.

What if I have already received my refund check for the semester and then I withdraw?

If you completely withdraw from all classes and have already received your refund check, you may end up owing the university a balance after the calculation is performed. Unfortunately, we won’t be able to tell you what that exact amount is until the calculation is performed. Keep in mind if you have already received your refund check, you may have to pay back University College a portion of that refund check.

Paying for Books and Materials

How do I request a book voucher (Cougar Bucks)?

You can request a book voucher by completing the form on the Learner Portal Resources page. New learners can request a book voucher for the first session they attend. Continuing learners can request a book voucher for the first session only. It is expected that the refund check will be received prior to the start of the second session and books will need to be purchased using the excess funds in the refund check.