Frequently Asked Questions

Central Receiving

How do I track a package for my department?
When your department has a need to track an inbound package, please contact Central Receiving at Ext. 5111 or email Please be prepared to provide us with the tracking number, carrier, and shipment date for the package. If the package you are looking for was mailed via the United States Postal Service (USPS) and does not have a tracking number, unfortunately we will not be able to assist you in locating your package.


How do I order furniture for an office, classroom, or common space?
All furniture for an office, classroom, or common space must be purchased by the purchasing manager. The budget for the additional furniture varies depending on the purpose of the purchase. For detailed information regarding who is responsible for purchasing new products, please contact the purchasing manager at Ext. 5003.

How quickly can I receive my furniture orders?
Availability and delivery of furniture depends on the manufacturer. Standard delivery of furniture orders is generally three to four weeks.

Student Post Office

How much does a stamp cost?
Current pricing for a first class stamp is 49 cents and 34 cents for a postcard.

When can I expect to receive my mail each day?
U.S. Postal Service (USPS) mail arrives from the Azusa Post Office at approx 8:30 a.m. daily. Depending on the volume received, mail is then placed in each unit box and should be available by 11 a.m. Mail not addressed correctly will have a delay of one day.

UPS packages arrive at approximately 11:30 a.m. and FedEx Ground packages at about 3:30 p.m. Again, the volume received influences when email notifications are sent. As a reminder, your ID is required to pick up all packages from the Student Post Office window.

No UPS or FedEx deliveries are made on Saturdays.

Can I mail packages from campus?
Yes. University Mail Services offers virtually all of the services that are available at any post office. The Student Post Office can process USPS Priority Mail packages. Packages that need to be sent by UPS or FedEx should be taken to the Mail Center, located behind Heritage Court.

I lost my unit box key. What do I do?
Please let the Student Post Office know so we can reissue you a new key. The fee is $25 to replace a lost key. Should you find your lost key, you can bring it the Student Post Office for a refund of your $25.

When can my mail be forwarded?

  • When you graduate or leave APU (available for six months only)
  • When you leave campus for summer break
  • When you study abroad at Yosemite, Bass Lake. Please contact us immediately if you will be attending the Bass Lake campus.

When and what mail cannot be forwarded?

  • Christmas Break
  • Easter Break
  • Any study abroad address other than Yosemite, Bass Lake
  • Packages that arrive via UPS, DHL, FedEx, etc.

How can I get my mail forwarded?
Come to the service window and ask for a forwarding card. Fill it out and return it to the Student Post Office. Please do not go to the U.S. Post Office with your forwarding information. APU is responsible for forwarding all mail for our students, staff, and faculty.

What do I do with my key while I’m away from campus?

  • Summer break or studying abroad for a semester: You are required to keep and be responsible for your mail key.
  • Leaving or graduating from APU: You are required to return your key and close your box.

Warehouse Operations

How do I order generic APU letterhead?
Letterhead can be ordered by sending an email to Warehouse Operations at Please include a detailed description and the quantity of letterhead needed. Once your order is received, it will be delivered within 24 hours.

How do I place a work order?
Warehouse Operations is responsible for completing small moves, installation and repair of office furniture, ergonomic keyboard tray installations, file retention, and storage of limited departmental items. In order to place a work order for one of these tasks, go to under the self service menu, click on "Campus Work Order", and follow the on-screen instructions.