One Card Office
The One Card Office creates, issues, and manages APU student, faculty, and staff identification (ID) cards. The office is located on West Campus in the University Bookstore. Questions related to APU ID cards should be directed to (626) 812-3038 or firstname.lastname@example.org.
Monday–Thursday, 8:30 a.m.-6 p.m.
Friday, 8:30 a.m.-4:30 p.m.
Saturday and Sunday, closed
The ID card is for your use as long as you are a matriculated student in good standing or a current employee at Azusa Pacific University. It is to be used for dining plans, Cougar Bucks, library printing, check cashing, the University Bookstore, the fitness center, making payments at Cashiering Services, and school activities, and it may be required by Campus Safety officers. If you are a current faculty or staff member at APU, you are not eligible for a student ID Card.
How to Obtain an APU ID Card
There are two ways to obtain your ID card:
- Visit the One Card Office during regular business hours to take your ID photo and receive your card.
- Download the GET Mobile App on your Android or Apple smartphone and upload an ID photo. View detailed instructions (PDF) on uploading your photo. Once your photo is approved, you will receive an email informing you to pick up your ID card in the One Card Office during regular business hours.
When picking up your ID card, you must present a government-issued photo ID (driver’s license, passport, or military ID).
View ID card instructions for graduate and professional students.
What are Cougar Bucks?
Cougar Bucks are taxable, dollar-for-dollar funds that can be accessed using an APU ID card. Cougar Bucks can be used at all dining venues, the University Bookstore, the Computer Store, Azusa Print + Design, library printers, and the Chick-fil-A located at the corner of Citrus and Alosta avenues.
Adding Cougar Bucks
Deposits for Cougar Bucks can be made with cash, check, or credit card at the One Card Office or via the GET Website or GET Mobile app. There is a minimum $5 deposit each time you add funds, and cash withdrawals are not permitted. Cougar Bucks are not transferable.
For detailed instructions on adding funds, click on any of the PDFs below:
All transactions debited through the APU ID card are final at the point and time of sale. It is the responsibility of the cardholder to keep a record of each card transaction. These transactions can be accessed through their GET account.
For questions about adding funds to an ID card, email GET@apu.edu.
Refunds of Cougar Bucks
Refunds of Cougar Bucks are given only upon graduation, withdrawal, dismissal, or end of employment from the university. Any Cougar Bucks balance remaining on an APU ID will be refunded after a Cougar Bucks Refund Request is received—Cougar Bucks Refund Request forms are available at the One Card Office. Evidence of graduation or formal withdrawal from the university must be submitted with the refund request. Refund requests are handled on a case-by-case basis. Any requests for a refund of balance will be first applied to any individual debts owed to the university. In the absence of a refund request, accounts will be closed automatically three years after you have left the university through graduation, formal withdrawal, dismissal, or end of employment. Accounts closed in this manner will have funds forfeited to the state of California.
Procedures for Lost or Damaged ID Cards
Do not punch holes in APU ID cards. If a hole is found in your card, you will need to replace it at a cost of $5. ID card holders can be purchased at the University Bookstore.
It is imperative that you report your card lost as soon as you realize it is missing—you can do this online or on the GET Mobile app at any time. Your card will automatically be deactivated once reported missing, and you must visit the One Card Office to replace your lost card for a cost of $20. If you find your card before getting a replacement, you may report it found online or on the GET Mobile app and your card will be reactivated. If your card is found after getting a replacement, destroy your old card, as it will no longer be valid. A refund for the cost of the new card will not be given if the lost or stolen card is found.
|Other Available Services||Fee|
|New Student/Staff/Faculty||First Card Free|
|Student Lost or Stolen Card||$20|
|Staff Lost or Stolen Card||$5|
|Damaged Card Replacement||$5|
Group Dining and Special Card Requests
If you are having a group of 20 or more people that will be eating at one of our dining venues, we ask that you fill out the Group Dining Request Form. We want to ensure that you and your guests have an enjoyable experience, so giving us more information allows us to serve you better. Submit the Group Dining Request Form no later than seven business days before the start of your event.
Special Card Requests
If you need a special card—such as a Dining Services Gift Card, Coffee Only Gift Card, Door Key Card, Partners in Ministry Card, or Research Scholars Card—fill out the Group Dining Request Form.
If you need to add Department Dollars to your staff ID card, or need to change the limit on a staff ID card, fill out the Department Dollar Spending Limit Change Form. You must be the approved budget manager to request a change to Department Dollars.
For all other ID requests, including Campus Safety, nursing, and IMT badges, use the ID Request Form.