Frequently Asked Questions

We recognize recent university changes related to the COVID-19 situation are impacting our community in many ways. We are working to keep all students and families updated with the latest information. The following Frequently Asked Questions aim to help answer common questions, and we will update this page as information is available. Please continue to check the Coronavirus Information and Guidelines main page for additional updates.

Commencement

Is Spring 2020 Commencement canceled?

We sincerely regret the need to cancel the commencement ceremonies scheduled for Saturday, May 2, 2020, including all related events. We realize the importance of this significant milestone for our students and their loved ones. The Student Government Association and university administration are currently exploring options for honoring our Spring 2020 graduates. We look forward to sharing those plans when finalized. Please visit APU Commencement for more information.

Housing

When did residential students move out of university housing?

Most residential students were required to be out by March 22 (residence halls) or March 24 (apartments), with the exception of students with need who petitioned to stay on campus. View the housing closure announcement (3/20/20).

Will I receive a credit or refund on housing fees?

All students in campus housing will receive a prorated housing credit for the 5 weeks remaining in this spring 2020 semester, applicable toward housing fees for fall 2020. Students graduating in May will be eligible for a refund of this prorated amount. Student Financial Services will provide additional information to students and parents prior to May 1, 2020.

How can I receive mail or packages that were sent to my student mailbox?

Please provide a forwarding address to the Mail Services staff through the Student Information Form.

Dining

When will campus dining services close?

University Dining Services, including the East Campus Starbucks, will be open through March 25. To comply with state and county guidelines, dining service will be available by pick up and/or mobile order only at select dining venues on East and West Campuses between now and March 25.

Will I receive a credit or refund for unspent dining funds?

Students on a university dining plan will receive a dining credit for unspent funds toward fall 2020. Graduating students will be eligible for a refund of unspent funds. Additional information is forthcoming.

Nursing Labs and Clinicals

How will I complete my nursing labs?

For traditional undergraduates, APU’s School of Nursing has discontinued on-campus skills and simulation labs and expanded online resources.

For graduate and professional students, on-campus skills/simulation labs and OSCE experiences were discontinued by March 22, and all health assessment labs moved online. Expanded online resources and virtual-reality modules are being used for teaching clinical care.

View more information for traditional undergraduate nursing students and graduate and professional nursing students.

How will I complete my nursing clinical experience?

  • Traditional Undergraduate Students

    • If you are graduating in May: The School of Nursing anticipates that you have already met or exceeded the direct patient care requirements of the Board of Registered Nursing (BRN).
    • If you are a continuing student: Additional clinical opportunities consistent with the program and BRN requirements will be provided for you at a later date.
    • View more details about clinicals for traditional undergraduate nursing students.
  • Graduate and Professional Undergraduate Students

    • If you are graduating in May: The School of Nursing anticipates that you have already met or exceeded the direct patient care requirements of the BRN for pre-licensure and for MSN programs.
    • If you are a continuing student: Additional clinical opportunities consistent with the program and BRN requirements will be provided for you at a later date.
    • View more details about clinicals for graduate and professional nursing students.

If you elect to continue your clinical placement, you may do so on a voluntary basis (pending facility availability). These clinical hours will count toward the necessary BRN direct patient care requirement. Please contact your department chair if you wish to take advantage of this option, and fill out the university request for continued housing if needed.

Parking

Can I leave my car on campus?

If you have no way to move your car off campus, you may park in Lot H (on West Campus) in marked stalls through June 1, 2020. Please do not leave your vehicle in any other campus parking lot. Before you leave, make sure no valuables remain in your car, your car is registered with the parking office, and your contact information is current. View more information on temporary vehicle parking protocol.

Bookstore

How can I place a bookstore order?

The University Bookstore will close on Friday, March 27, and move to online ordering only at bookstore.apu.edu. Shipping costs will be waived for orders placed between March 30-April 10, 2020.

How can I return my textbook rentals?

Updates on end-of-semester book rental returns will be announced at a later date.

Admissions

Can I still connect with an admissions representative?

Yes, our admissions teams are ready to serve you and answer any questions you may have about enrolling at Azusa Pacific.

When can I visit campus?

In-person visit events for prospective and admitted students are canceled through May 1, 2020, but we look forward to welcoming you to campus as soon as it is safe to do so. Instead, we invite you to participate in one of our online admissions events. You can also check out our online campus tour, get to know our students, meet APU faculty, and watch stories from our campus community.

Travel

Update as of March 19, 2020: With the recent change to a Level 4: Do Not Travel Advisory from the U.S. State Department due to the global impact of COVID-19, the university advises all students, faculty, and staff to avoid international travel. Please review additional information below related to what you should do if you have traveled recently and being to feel sick.

Domestic Travel

Staff/Faculty

  • If you travel and develop flu-like symptoms, please stay home, inform your supervisor and contact your doctor for an evaluation.
  • If your doctor decides to test you, please let your supervisor know.

Students

  • If you travel and develop flu-like symptoms, either see your doctor or login to the MyCougar Health Portal and fill out the appropriate form.
  • Limit contact with others until your provider directs you otherwise.

International Travel

APU Business and Student Trips

All international travel has been suspended until further notice.

Personal Travel

  • Following the Level 4 Travel Advisory from the U.S. State Department, we advise the university community not to travel internationally. If you are traveling, to safeguard community health and wellness, we ask you to apprise the university of ALL international travel ahead of departure by completion of the international travel form. If you have already departed or returned, alert us immediately by using the same international travel form.
  • If you develop flu-like symptoms, please stay home, inform your supervisor and contact your doctor for an evaluation.
  • If your doctor decides to test you, please let your supervisor know.

Our Response at a Glance

Student Health Center

Beginning March 30, the Student Health Center team is available Mon.-Fri. for telemedicine appointments from 9 a.m.-4 p.m. and in-person appointments from 11 a.m.-3 p.m.

Classes

All classes have transitioned to an online format for the remainder of the Spring 2020 semester.

Housing

Most residential students have moved home, leaving those students with need on the Azusa campus to be housed and cared for by Student Affairs.

Commencement

We sincerely regret the need to cancel the commencement ceremonies scheduled for May 2, 2020, including related events. We realize the importance of this significant milestone for our students and their loved ones. The university is exploring options for honoring our graduates.

Staff

Most staff have moved to telework. Essential employees remain in place to ensure location-based university services remain active.