Frequently Asked Questions

What is the difference between hours and credit?

Hours represent physical time spent at a particular ministry or service opportunity. Credits take time a step further, acknowledging a qualitative component in the ministry or service experience. For example, fifteen credits represent roughly 15-30 hours of service.

How do I know what counts for credit?

A full list of experiences are covered on the website (see Ways to Serve) and are also available in the center. Beyond the listed opportunities, many other experiences count for credit, including volunteer work with a church, tutoring, serving at a local nonprofit, and after-school programs or summer camps.

Can I get paid and receive credit?

No. A paid position cannot count toward service credit. However, if you work more than what you are paid (e.g., 20-hour contract, work 25) then you can count your extra time toward service credit. This encourages you to continue working in your chosen ministry rather than finding another service opportunity.

When do I need to turn in my Service Credit Report Form?

You should complete the online Service Credit Report Form at the end of each semester of service or immediately after completing a service experience. This encourages you to write the reflection while your thoughts are fresh.

Can I track the status of my Service Credit Report Form?

Yes, you have the ability to track the status of your form as it makes its way through the verification process. Be sure to look at the status bar of your form to check the status.

How many credits can I get during the academic year?

Each academic year (August to August), you may receive a maximum of 60 credits and a maximum of 30 credits for a single service experience and/or during a given semester or summer.

Will I graduate if my service credits are not completed by clearance?

If you are not cleared by the set clearance deadline, your participation in the graduation ceremony may be in jeopardy. The Center for Student Action and the Undergraduate Enrollment Services Center work in collaboration to determine if a student has met graduation requirements. There is a chance you may be cleared to walk in commencement, but you will not receive your degree until all service credits are met and posted.

Can opportunities on campus count toward credit?

There are some opportunities to receive credit from various campus activities, but the purpose of the service requirement is to encourage students to move outside the walls of Azusa Pacific University and into the broader community.

What if I don’t like what the center offers for service opportunities?

If you are unsatisfied with the current opportunities or see an unmet need, research other organizations that may be engaging the work in which you would like to participate. If you cannot find something, stop by the center to talk personally with a coordinator to help you find an opportunity that matches your interests and strengths.

How do I request a letter verifying my hours of service for a graduate school or scholarship application?

Please provide us with a pre-written verification letter addressed to the appropriate institution and include the information that you would like verified (e.g., hours served, location of service, etc.). Our office would be happy to print the letter on university letterhead and sign the letter to verify your service. We have a two-week turn-around policy, so please plan accordingly.

Key Terms

Submitted: You have officially submitted your form to the Center for Student Action.

Supervisor Wait: The Center for Student Action is awaiting official verification from the supervisor.

Supervisor Affirm: Your supervisor has verified and approved your service hours.

Supervisor Deny: Your supervisor has denied the service hours you have submitted.

Cancelled: Your Service Credit Report form has been flagged as cancelled and will not continue the Service Credit Report form process.

Service Requirements

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