Student Complaint Process
University College (UC) at Azusa Pacific University takes complaints and concerns regarding the institution very seriously. If you have a complaint regarding University College, the university has established a grievance process for students that you can find in the University College Undergraduate Catalog and University College Graduate Catalog under the heading, Student Grievance.
If you have a complaint not addressed by one of the grievance processes identified above, or if you have questions regarding the proper process for addressing your complaint, you may contact:
- The Associate Vice President for Enrollment and Student Success at (626) 857-2473 or firstname.lastname@example.org
- The Academic Dean at (626) 815-5482 or email@example.com
- The Office of the General Counsel at (626) 387-5763 or firstname.lastname@example.org
These contacts will provide guidance on the process for addressing your particular issue.
If you believe that your complaint warrants further attention after you have exhausted all the steps and appeals outlined by the dean of students, academic dean, or the Office of the General Counsel, you may present your complaint to the WASC Senior College and University Commission (WSCUC) at wascsenior.org/comments if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. WSCUC is the agency that accredits Azusa Pacific University’s academic programs.
If you believe that your complaint continues to warrant further consideration after exhausting the review of either WSCUC or administrators at Azusa Pacific University - University College, you may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, bppe.ca.gov, (916) 431-6924 (phone), and (916) 263-1897 (fax).
View SHEEO’s Student Complaint Information document which provides students and prospective students with contact information for filing complaints with state officials or agencies that would handle any student complaints outside of California.
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints. Azusa Pacific University has provided this disclosure in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the Office of the General Counsel at Azusa Pacific University, 901 E. Alosta Ave., Azusa, CA 91702.